Rachel Gets Her Ear Back In Shape
“Rachel is worth it”
32 yo G1P1 5’1” 105 lbs
Rachel has done it all. She’s the person who has traveled around the world, including “swimming with sharks in Bora Bora, hiking Mount Fuji and walking amongst the pyramids in Egypt.” As a petite, young single woman, she uprooted herself from a small town in Maine and moved to NYC. She has successfully worked in the finance industry for over 10 years- not easy in this competitive region. Along the way, she became a wife as well as devoted mother. Always a spring in her step and a smile on her face, she seems to be without a care in the world. All of that with a 2+ year old toddler in tow!
One of the qualities that stands out in Rachel is her ability to dig down to the heart of the matter, evaluate options/choices and make informed decisions. She is a perfectionist. And, she isn’t one to be ‘told what to do…’ NOPE, not in a million years! Rachel calls the shots and has a long history of calling them correctly. Truth be told, she has been challenged in ways that most of us will never know or experience. Rather than crumbling, each experience has heightened her awareness of an inner strength that only she can define.
When we met with Rachel, there was nothing obvious in her appearance to explain the prompting for our consultation. She is young, and so slim and proportionate– basically a little blonde bombshell! But once she got to talking, she swept the hair from her right ear, revealing a misshapen ear and it was clear that this was the root of her angst. As it turns out, this ear has been a constant source of frustration, an unkind topic of unwanted conversation and at times, a confidence-killer. Sometimes it’s the little things that are our biggest problems.
We weren’t the first stop in Rachel’s research on ear re-shaping, also known as otoplasty. She had looked into this procedure at three other times but never found the right fit with a surgeon. We appreciated her high standards and felt privileged to know her and to be a part of her journey. She shared with us that she is “still blown away that her ear was “made new”. Form was added where there was none.” She had anticipated that her ear would only “be pinned back, and didn’t realize just how detailed and natural looking the new creases would appear.” We were happy to learn that it was “more than she had ever dreamed!”
Rachel’s prior hospital and anesthesia experiences were with Columbia and Greenwich hospitals. In comparison, she found her Norwalk Hospital experience “amazing!” For anyone considering Norwalk Hospital, listen to this, “Norwalk’s surgical wing was up to date, state of the art, clean, and totally up to par with local “competition”. I was impressed! The nurse anesthetist was by my side through most of the prep, and as I was wheeled to the OR. She was very comprehensive with my care. The anesthesiologist was also thorough in reviewing my medical records (cardiac), and was compassionate / had a great bedside manner. I felt confident that I was in great hands. The OR staff waved as I was wheeled in. I’ve found in the past that the “support staff” in ORs often keep to themselves. But the OR is a personal space, so at least locking eyes and offering up a smile when I’m (the patient) is feeling vulnerable is appreciated. Norwalk Hospital’s staff made me feel supported and at ease every step of the way. The warmth of the staff in the OR was appreciated – and uncommon.”
Of course we wondered why now? What was it that prompted Rachel to have this very special surgery?? Grateful we are when we heard these words, “Ellen’s compassion allowed me the comfort and opportunity to open up and conquer. She left me feeling empowered, and ‘worth it’. I couldn’t have asked for a better experience.” And guess what? We couldn’t have asked for a better experience either- many thanks to Rachel for choosing us!